DiDi Reviews

Alguien uso mi email para registrar su perfil falso y no tengo manera de recuperar la cuenta para que no la usen con mi email. Toda App debe ofrecer seguridad a sus usuarios confirmando y corroborando emails y números telefónicos. Por más que he tratado de comunicarme con ellos no hay ninguna manera de hacerlo, ni por email ni por teléfono desde USA. Tampoco responden vía WhatsApp y sus emails de ayuda están desactivados. Cuídese de usa esta App porque sus datos personales no están seguros.

Someone used my email to register their fake profile and I have no way of recovering the account so they don't use it with my email. Every App must offer security to its users by confirming and corroborating emails and telephone numbers. As much as I have tried to communicate with them there is no way to do it, neither by email nor by phone from the USA. They also do not respond via WhatsApp and their help emails are disabled. Be careful using this App because your personal data is not safe.

I'm a frequent customer of DiDi in Merida, Mexico. But if their level of service continues, I may return to their competitor.
Yesterday I complained because the driver overcharged me about 50%. I reported it but got a stock answer from the company that it was a valid charge due to traffic etc. The ride was at 10:00 p.m. with no traffic. But they tell me the matter is closed so I have no way to contest the decision. Really surprising they put no value on their customer base. They do have good competition here in Merida.

It was supposed to be my first ride with DiDi. Disaster.
Had to wait for a long time outside in the wind because the driver took the wrong route to pick me up. When he was almost close he cancelled the ride. This happens, I thought and took Uber instead. When Uber was approaching, I found out that the DiDi app replaced the cancelled ride with another one without asking me. Now I had to cancel the ride, and the app said cancellation fee was $7. Seriously?
I wouldn't recommend it.

Beware of Didi ride sharing, DidiGlobal and any Didi product.
My account was used fraudulently, over 3 days, AUD$400 was billed to my credit card.
Didi did nothing to reverse the fraud. They didn't ask for evidence. All they did was tell me there is a number to call. The number does not work, disconnected! :-(

Here is their response when I reported it...
6 Apr 2021
Hi Chris,

Thank you for contacting DiDi Customer Service.

We are sorry to hear that there are unrecognised charges on your bank account, and we assure you that we are willing to help you with this concern. Please allow me to check this for you.

Upon checking, it shows that the charges are not linked to your DiDi account. What we can suggest is to contact your bank again. While we understand that your bank has requested you contact us directly, this kind of issue is normally best solved by your bank.

We hope this helps you, and we appreciate your patience here. We strive to make our services better every day for our users.

Should you have further inquiries or requests, please feel free to send us a message through this channel. You can also use the FAQ section of your app or go to our website at *** didiglobal.***

Thank you for your continued use of the DiDi platform.

Best regards,
DiDi Customer Support
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Note: they lied, then in a following email corrected,

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7th April 2021
Hi Chris,

Thank you for contacting DiDi Customer Service.

After looking into this in detail, we have confirmed that you have a DiDi Rider account registered in Brazil. To resolve your inquiry efficiently, please contact our Customer Service in Brazil: 0300-3132-42.

Your cooperation and understanding are highly appreciated.

Should you have further inquiries or requests, please feel free to send us a message through this channel. You can also use the FAQ section of your app or go to our website.

Thank you for your continued use of the DiDi platform.

Best regards,
DiDi Customer Support